This policy explains how BeHooked handles cancellations, refunds, and credits for generations that fail. Please read it before making a purchase: all payments are subject to the terms below.
Failed generations
When a generation fails, the credits charged for it are generally returned to your balance automatically. You do not need to contact support to recover them.
Subscription cancellations
You can cancel your subscription at any time from your account settings or by contacting support.
- Access until the end of the cycle. Your subscription stays active until the end of your current billing cycle.
- No partial refunds. We do not refund unused time within a billing period.
- Credits. Unused subscription credits remain available until the end of the active billing cycle, and then expire.
Refunds
All purchases are non-refundable, except in the limited case below.
A refund may be considered only if:
- you have not used a single credit from the subscription or credit package you purchased, and
- you request the refund within 7 days of the original purchase.
If even one credit has been used, the purchase is non-refundable. Standalone credit purchases follow the same rule. Approval of an eligible refund is at BeHooked’s sole discretion after we verify your account activity.
Billing errors
If you believe you were charged incorrectly — for example, billed twice because of a system error — contact support. Verified billing errors will be corrected.
How to request a refund
Email [email protected] with:
- your account email address,
- your order or transaction ID, and
- confirmation that no credits have been used.
We review requests within 3–5 business days. Approved refunds are issued to the original payment method within 5–10 business days; the exact time depends on your bank or payment provider.